People

Our core team of 8 are Process and Change Management specialists who have worked together designing and delivering  a range of client solutions for the last two decades. We are trusted partners with repeat business over many years.

Ian Ashley

Ian has extensive experience in Operational Leadership across a variety of disciplines - Finance, IT, Supply Chain, Programme & Project Management, Continuous Improvement. A Director of The Change People, Ian was previously Head of Process Improvement for a large Consultancy,  engaged in transformation projects for global clients in Pharmaceuticals; Oil and Gas; Distribution; Automotive and Health. Ian’s technical specialisms include: Strategy into Operations; Systems Thinking; Lean; Performance Improvement; Programme  Management.  He has an engaging and involving style – challenging thinking and driving senior teams to develop and deliver integrated strategies for improving and sustaining value to customers resulting in increased bottom line performance.

Jackie Ashley

Jackie is a Business Transformation specialist who designs and implements strategic and operational change solutions to deliver improved business performance. This includes aligning Strategy to Operations; Transformation Strategy  Planning ; Organisation  and Job Role design; Performance Management; Leadership and Team development; In-house Change Agent Capability Building; Culture Change; Communications and Engagement. With a background in HR, Jackie was the Head of Organisation Change for a large consultancy for 10 years, before setting up The Change People in 2010. She has led several transformation projects across  a range of public and private sector clients including Utilities, Retail, NHS, Automotive and Finance. Jackie is a high energy facilitator and leadership coach.

David Crowfoot

David is a highly capable Continuous Improvement Specialist and Programme Manager with 12 years experience in  business improvement and change management. Previously Head of Operations for the Manufacturing Advisory Service, David has held Senior delivery roles with a number of Consultancies. David combines industry best practice methodologies with a pragmatic and logical approach. David’s specialism’s include Operational Excellence; Process analysis; Programme Management; Change Management. As both an operational manager and consultant, David has a wealth of experience in Manufacturing, Financial Services, Local Government, NHS and the third sector. His strong interpersonal skills and easy style, allow him to build excellent working relationships with clients, helping them to overcome their challenges and add real value.

Nigel Lack

Nigel is an accomplished Commercial Manager and Process Specialist with 15 years experience leading successful transformation projects across multi-disciplinary teams. Nigel has global programme delivery experience in areas as diverse as Customer Service Excellence, Lean Transformation; Supply Chain Redesign and IT systems implementation. Nigel’s specialism’s include: Business Transformation;  Programme Management; Change Management; Lean in IT. His sector experience includes Retail, Manufacturing, Utilities,  NHS and Oil and Gas. An expert facilitator, clients love Nigel’s enthusiasm, creativity and hands on approach.

Denise Wheeler

Denise is an experienced Change Manager with specialist expertise in Communications, Employee Engagement and Change agent development. She has worked on a number of large scale transformation programmes using both Operational Excellence and IT systems methodologies. She is expert at establishing strong communications channels across the business to engage teams around delivering project goals. A consultant for the last 15 years, Denise has a wealth of sector expertise within Retail, Automotive, Local Government and the NHS. Denise has helped several clients to develop their internal change agent capability to embed and sustain improvements.

Martin Haynes

Martin works with clients to realise their strategic ambitions through improved operational effectiveness. This often involves understanding the requirements of the strategy  and implementing the programme  plan to deliver the changes in process, capability and capacity. As a consultant with over twenty years experience, he has delivered several large-scale transformation programmes within Healthcare, Financial Services and local government. Martin’s specialist areas are Change Management; Programme Management; Performance Improvement; and leadership Coaching.

Peter Mackie

Peter is an experienced Continuous Improvement Specialist and Operational Manager with 15 years experience in business improvement. Focussed on the successful integration of behaviours and working practices to optimise business performance and cost efficiency, Peter brings a strong delivery orientation and a pragmatic, coaching style. He has delivered productivity and quality improvements across a number of sectors: Utilities, NHS, Central Government, Automotive. An experienced project manager with clear commercial orientation and business credibility, Peter works confidently with both technical experts and the business community. Peter has worked with national and local teams to understand the impact of change and resolve cross-process conflicts.

Victoria Fleming

Vicky has led successful transformation projects since 2004. A CIPD Fellow, with a Masters in HR Management, Vicky is a specialist in Business Transformation, employee engagement, Organisation Design and Performance Improvement. She has worked in complex regulated sectors such as Finance and Healthcare and fast paced sectors like Retail and Leisure. Her interest is in knowledge transfer and long term capability building alongside successful project delivery – she develops teams capable of managing their own next big change initiative. Outcome focussed, Vicky has a demonstrable track record of supporting organisations to improve bottom line results.