We align people, process and technology strategies to ensure business workable solutions.

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We work with technologists and Operational teams to ensure that technology solutions are workable within the operational context that they are designed to support and that the business is ready, willing and able to use them. This ensures that change implications are understood and managed, implementation timescales are reduced and the benefits case is realised. We offer a methodology and toolkit to align Process Redesign, Technology and People work streams into an integrated solution, reconciling different perspectives and resolving problems along the way. This approach ensures operational engagement at every stage of the implementation cycle – enabling IT enhancements to be delivered at pace whilst minimising the impact on operational performance.
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Case Study
Change Management for  IT projects

The Change People worked with a European based organisation to streamline best practice work processes onto a single Global template underpinned by one IT platform. The Programme team consisted of 60 people spanning 4 countries, over a 3 year period.
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Our support focussed on the Process Alignment and Business Readiness elements of the Programme:
  • Worked with the Group HR Director, Head of Lean and IT Director to build a project approach which integrated the People, Process and IT strategies and accelerated effective implementation.
  • Hands-on advice and tools provided to the Work stream leads on creating a Global Template - Process Architecture, Procedures, Job Roles design and Training strategy (all aligned to the Systems Infrastructure and Transactions)
  • Developed a Change Management approach and toolbox to ensure business readiness for roll-out (Roadmap, templates, how-to guides) and coached the Global Change Lead on how to implement these at each stage of the project lifecycle.
  • Developed and delivered a modular educational programme for Country Change Agents (HR Managers and Lean Consultants) to build change management capability against the roadmap- supported by individual coaching and in-country reviews.
  • Provided upward feedback to the Group HR Director on the competence and capability of the Country teams to deliver the required changes.

​Project Outcomes :
  • A Global process architecture of Maps, Procedures and Job Roles have been created enabling improved Business Readiness for Go Live
  • A Roadmap and Change Toolbox are available online for Change Agents providing a standard approach to roll-out across each implementation
  • HR / Lean teams managed Go Live and roll-out without external consultancy support.( The Change People were engaged for quarterly problem-solving reviews)